Frequently Asked Questions

Everything you need to know about your eWheels experience.

What is the average shipping time for electric scooters and bikes?

Most orders are processed within 24 hours. Depending on your location, standard ground shipping typically takes 3 to 7 business days.

Do your products come with a manufacturer warranty?

Yes, all our electric vehicles come with a minimum 1-year limited warranty covering the motor, battery, and frame against manufacturing defects.

What is your return policy for sports equipment?

We offer a 30-day return policy. Items must be in their original packaging and have less than 5 miles of recorded usage to qualify for a full refund.

Do you offer financing options for high-end models?

Absolutely. We partner with Klarna and Affirm to provide flexible monthly payment plans at checkout for all qualifying purchases.

Are the batteries included with the purchase?

Yes, all eWheels vehicles ship with the necessary lithium-ion battery packs and a standard UL-certified charger included in the box.

How do I track my order once it has shipped?

Once your order leaves our warehouse, you will receive an automated email containing your tracking number and a link to the carrier's tracking portal.